FAQs

What are your opening hours?

Monday – 9:30am – 5:30pm
Tuesday – 9:30am – 5:30pm
Wednesday 9:30am – 5:30pm
Thursday – 9:30am – 5:30 pm
Friday – 9:30am – 5:30pm
Saturday – By Appointment Only
Sunday – By Appointment Only
Please note that for collection and return of equipment our warehouse opens at 9-30am & closes at 4-00pm Monday to Friday. Our offices & warehouse are closed on Saturday and Sunday. Telephone calls outside of our opening hours will give you the option of either leaving us a voice message to get back to you or to press 1 if you have equipment on hire and need support. This will then divert you to one of our technicians mobiles.

Do I need to pay a deposit in order to confirm a booking?

Yes. You will need to pay a 20% deposit of the total value of the hire in order to confirm your booking. This is usually paid by bank transfer. Please be aware that your booking is not confirmed, and no equipment will have been reserved for you until the deposit has been paid. If you make a booking within 14 days of the commencement of the hire period, full payment will be required at the time of confirming your booking.

Will I have to pay a security deposit?

A security deposit may be required in certain circumstances depending on the type of equipment being hired and identification that is provided. The security deposit, if required is payable by debit card and the amount will vary depending on the equipment you choose to hire, please ask a member of the hire team for full details. The security deposit will be refunded to the same card it was charged to upon the safe return of all the hired equipment. In all circumstances debit card details will need to be provided to us as a security during the course of the hire period, and any damage or losses may be recovered from this card after the hire has finished. We do not accept cash, credit or charge cards for security deposits.

What services does Powerhouse Hire & Production Services offer?

Powerhouse provides full event production, including sound, lighting, staging, DJ setups, special effects, and technician support across the UK.

Do you offer dry hire or only full event packages?

We offer both! Whether you need a full production package or just want to hire equipment, we’ve got you covered.

Can you provide event technicians and crew?

Yes, our experienced technicians and crew can be booked for setup, operation, and derig, ensuring everything runs smoothly.

Do you offer branded DJ booths and staging?

Absolutely. We specialise in custom-made branded DJ booths, stages, and set designs for launches and brand experiences.

What industries do you work with?

We work with fashion, retail, hospitality, and experiential agencies—clients include Adidas, Gymshark, Coca-Cola, and Pretty Little Thing.

Do you supply professional sound systems for events?

Yes, we stock premium systems including D&B Audiotechnik for everything from private parties to large-scale brand activations.

Can you provide lighting design for events?

Yes, we offer uplighting, moving heads, spotlights, and custom lighting designs to suit your event or brand theme.

Are your lighting and sound packages customisable?

100%. We tailor all packages to match your venue, theme, and budget.

Do you supply video walls and LED screens?

Yes, we stock high-resolution LED panels including Chauvet F2, available in multiple sizes for indoor and outdoor use.

Can you provide video DJ booths or live streaming?

Yes, we can create custom video DJ booths and offer live-streaming setups with operators and camera kits.

Do you offer special effects like confetti, smoke, or flames?

Yes—we provide snow machines, confetti cannons, CO₂ jets, and flames, all with full crew and safety protocols.

Can you provide event power and distribution?

Yes, we supply power distribution and site cabling as part of our production service.

Do you provide production at private members’ clubs like The Lansdowne Club?

We are an approved supplier at The Lansdowne Club and offer exclusive AV, sound, and lighting packages for members.

Can you work in challenging or unique event spaces?

Yes. Whether it’s a heritage venue, rooftop, warehouse, or marquee—we adapt our setups to suit.

Are your services environmentally friendly?

We’re committed to sustainability—our operations are paperless, and we use energy-efficient equipment and LED technology.

Do you use digital systems for paperwork and logistics?

Yes, all our systems are online. From crew schedules to production documents, everything is managed digitally.

Do you work with creative agencies on brand experiences?

Yes. We regularly collaborate with agencies to deliver seamless, impactful brand events with full technical support.

Can you offer support during the concept and design stage?

Yes—we work from concept to completion, offering pre-production advice, visuals, and CAD drawings if needed.

Can you white-label your services for agency clients?

Yes, we’re discreet, professional, and used to operating as an extension of your team.

How far in advance should I book your services?

For large events, we recommend at least 4–24 weeks’ notice. But if you’re in a rush—call us, we’re problem-solvers!

Do you provide on-site surveys and site visits?

Yes. For larger or more complex setups, we offer free site visits to plan layouts and logistics.

Can I get a quote with a full equipment breakdown?

Absolutely. All quotes include clear, itemised breakdowns for transparency and easy client sign-off.

Is your crew insured and certified?

Yes, our crew are fully insured, and our equipment is PAT tested with all relevant risk assessments available.

How do I get started with a booking or enquiry?

Just email us or call us—we’ll chat through your needs and send a tailored quote.

Delivery, collection & installation service

Take the hard work out of it…..

Our professional installation team will deliver, install and collect your hire equipment at an additional cost. We hire out to London and many of the surrounding counties including Hertfordshire.

A minimum hire spend of £150.00 + VAT is required for you to be eligible for delivery and there are additional charges for this service.

Contact Us Now For Further Details.

Phone: 020 8449 6711