Frequently Asked Questions

Q 1. How long is the normal hire period as per the prices on the website?

A 1. The normal hire period is 24 hours, and the prices shown on our website are for this period, although where possible if your hire is at the weekend, and equipment allowing, we can extend this so that you can collect, or have delivered on Thursday or Friday, and return, or have collected on Monday for an additional cost of 20% of the one day's hire charge.

Q 2. Can I hire for longer than the normal hire period?

A 2. Yes, you can hire for any length of time although 24 hours is the minimum. Please call us for a quotation for longer hire periods.

Q 3. Can we collect the equipment from you, and will it fit into my car?

A 3. Yes you can collect the equipment from us if you wish, and we will be able to advise you at the time of booking whether the equipment you wish to hire will fit into your vehicle.

Q 4. Can you deliver and set up?

A 4. Yes, we can deliver and set up all your hired equipment provided you are within our delivery area.  We  can deliver your hired equipment from as little as £30-00 in areas which are local to us. Alternatively, depending on how much you have spent on equipment an additional charge will apply which increases with distance. We will set up all the equipment  (unless the economy delivery option is requested), and tape down any nessessary cables so that everything is safe and tidy. Our delivery teams pride themselves in a job well done.

Q 5. Can you deliver or collect on Sundays?

A 5. Yes, but a small additional charge of £25-00 will usually apply for this service.

Q 6. Can I return on Sundays?

A 6. Yes, although we are closed on Sunday, it is usually possible to do this by prior arrangement.

Q 7. Is the hire equipment insured?

A 7. No, it is the responsibility of the hirer to take out insurance if they so wish, we will happily provide a full valuation on request.

Q 8. Do you have public liability insurance?

A 8. Yes, we have full public liability insurance up to £5,000,000. A copy of our certificate is available on request.

Q 9. Is your equipment PAT tested for electrical safety?

A 9. Yes, all our equipment is regularly PAT tested for electrical safety.  We do this for two reasons, firstly because we believe that it is vitally important that you recieve equipment that is completely safe to use, and secondly because it ensures that all our equipment is in the best possible condition at all times.

Q 10. Which areas do you cover?

A 10. We cover all of Greater London and some parts of the southeast including Herts, essex, some parts of Kent, surrey, Bucks & Berks via our own delivery vehicles.  If you are out of our delivery area but would still like to hire you can arrange for your own courier to collect all your hired equipment and return it to us afterwards.

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Q 11. Will you match a lower priced quotation?

A 11. Yes of course, we will always match a lower quotation provided that all the equipment is identical, and is being supplied by a single company.  We may ask to have sight of the cheaper quote in writing. Although it is extremely rare that we have to do this as we check the prices of our competitors regularly to ensure that our charges are always the lowest. We regret that we are unable to price match delivery charges as the company providing a lower quotation may well be far closer to you than we are. Although we will always do our best! 

Q 12. Can I get a discount on your prices?

A 12. It's always worth asking but..... we try extremly hard to ensure that our prices are comparable to the lowest prices charged by any of our competitors, and we do this by checking their prices regularly to ensure that ours are consistantly lower than theirs. We will price match quotations but do not generally give a further discount other than this.

Q 13. Is VAT included in your prices?

A 13. No, VAT will be added at the current rate to the final total of your invoice.

Q 14. What forms of payment do you except?

A 14. We accept payment by cash, most major credit cards, although a charge of 3%  is made on all credit card transactions & 4% on American Express card transactions, but debit cards and direct credits via BAC's into our bank account are charge free. We will also accept company cheques, although clearance may be required in some instances prior to the release of any hired equipment. We regret that we no longer accept personal cheques.

Q 15. Will I have to pay a security deposit?

A 15. A security deposit may be required in certain circumstances depending on the identification that is provided. The security deposit, if required is payable by debit card and the amount will vary depending on the equipment you choose to hire, please ask a member of the hire team for full details. The security deposit will be refunded to the same card upon the safe return of all the hired equipment.

Q 16. Do I need to pay a deposit in order to confirm a booking?

A 16. Yes. You will need to pay a deposit of around 20% of the total value of the hire in order confirm the booking. This is usually paid by debit/credit card over the telephone. Please be aware that your booking is not confirmed, and no equipment will have been reserved for you until the deposit has been paid, although we are usually able to hold a provisional booking for you for up to 24 hours. If you make a booking within 14 days of the commencement of the hire period, full payment will be required at the time of confirming the booking.

Q 17. What are your opening hours?

A 17.

• Monday - 9:30am - 5:30pm
• Tuesday - warehouse closed but our offices are open as usual so calls & emails will be answered as normal. If our lines are busy please leave us a voicemail message and we will call you back as soon as possible.
• Wednesday 9:30am - 5:30pm
• Thursday - 9:30am - 5:30 pm
• Friday - 9:30am - 5:30pm
• Saturday - 9:30am 1:00pm

Our offices & warehouse are closed on Sundays, but calls will usually be answered as normal, if not please leave us a voicemail message and we will call you back as soon as possible.

For more information please contact us on

020-8449-6711

email your enquiry to:

 steve@discoequipmenthire.co.uk 

 matt@discoequipmenthire.co.uk