Frequently Asked Questions

  1. What are your opening hours?
  2. Do I need to pay a deposit in order to confirm a booking?
  3. Will I have to pay a security deposit?
  4. What forms of payment do you accept?
  5. Is VAT included in your prices?
  6. Can I get a discount on your prices?
  7. Will you match a lower priced quotation?
  8. Which areas do you cover?
  9. Is your equipment PAT tested for electrical safety?
  10. Do you have public liability insurance?
  11. Is the hire equipment insured?
  12. Can I return on Sundays?
  13. Can you deliver or collect on Sundays?
  14. Can you deliver and set up?
  15. Can we collect the equipment from you, and will it fit into my car?
  16. Can I hire for longer than the normal hire period?
  17. How long is the normal hire period as per the prices on the website?
  1. What are your opening hours?

    • Monday - 9:30am - 5:30pm
    • Tuesday - 9:30am - 5:30pm
    • Wednesday 9:30am - 5:30pm
    • Thursday - 9:30am - 5:30 pm
    • Friday - 9:30am - 5:30pm
    • Saturday - By Appointment Only
    • Sunday - By Appointment Only
    Please note that for collection and return of equipment our warehouse opens at 9-30am & closes at 4-00pm Monday to Friday. Our offices & warehouse are closed on Saturday and Sunday. Telephone calls outside of our opening hours will give you the option of either leaving us a voice message to get back to you or to press 1 if you have equipment on hire and need support. This will then divert you to one of our technicians mobiles.
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  2. Do I need to pay a deposit in order to confirm a booking?

    Yes. You will need to pay a deposit of around 20% of the total value of the hire in order to confirm your booking. This is usually paid by debit/credit card by telephone. Please be aware that your booking is not confirmed, and no equipment will have been reserved for you until the deposit has been paid. If you make a booking within 14 days of the commencement of the hire period, full payment will be required at the time of confirming your booking.
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  3. Will I have to pay a security deposit?

    A security deposit may be required in certain circumstances depending on the type of equipment being hired and identification that is provided. The security deposit, if required is payable by debit card and the amount will vary depending on the equipment you choose to hire, please ask a member of the hire team for full details. The security deposit will be refunded to the same card it was charged to upon the safe return of all the hired equipment. In all circumstances debit card details will need to be provided to us as a security during the course of the hire period, and any damage or losses may be recovered from this card after the hire has finished. We do not accept cash, credit or charge cards for security deposits.
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  4. What forms of payment do you accept?

    We accept payment by cash, most major Credit cards, Debit cards and direct credits via BAC's into our bank account. We regret that we no longer accept cheques.
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  5. Is VAT included in your prices?

    No, as a Company we are obliged charge VAT and this will be added at the current rate (20%) to the final total of your invoice.
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  6. Can I get a discount on your prices?

    It's always worth asking but..... We try extremely hard to ensure that our prices are comparable to the lowest prices charged by any of our competitors, and we do this by checking their prices regularly to ensure that ours are consistently the same or lower than theirs. We will price match quotations but do not generally give a further discount other than this, and always strive to give exceptional value for money.
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  7. Will you match a lower priced quotation?

    Yes of course. We will always match a lower quotation provided that all the equipment is identical, and is being supplied by a single company. We may ask to have sight of the cheaper quote in writing. Although it is extremely rare that we have to do this as we check the prices of our competitors regularly to ensure that our charges are always the lowest currently available. We regret that we are unable to price match delivery charges as the company providing a lower quotation for this service may well be far closer to you than we are. Although we will always do our best!
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  8. Which areas do you cover?

    We cover all of London and some parts of the southeast via our own delivery vehicles. If you are out of our delivery area but would still like to hire you can arrange for your own same day courier to collect all of  your hired equipment and return it to us afterwards.
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  9. Is your equipment PAT tested for electrical safety?

    Yes, all our equipment is regularly PAT tested for electrical safety & each piece of equipment will have a PAT test sticker on it showing that is currently within date. All equipment will have a "do not use after" date showing when the re-test is required. We do this for two reasons, firstly because we believe that it is vitally important that you recieve equipment that is completely safe to use, and secondly because it ensures that all our equipment is in the best possible condition at all times. We can  supply the items Pat test certificates but this will incur additional administrative charges.
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  10. Do you have public liability insurance?

    Yes, we have full public liability insurance up to £5,000,000. A copy of our public liability insurance certificate is available on request & can be emailed to you.
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  11. Is the hire equipment insured?

    No, it is the responsibility of the hirer to take out insurance if they so wish, we will happily provide a full valuation on request. You do not have to insure the equipment but you are responsible for the full replacement value until it is returned to us.
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  12. Can I return on Sundays?

    Our warehouse is closed on Sundays. However on some occasions it may be possible to do this by prior arrangement but we cannot always guarantee this.
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  13. Can you deliver or collect on Sundays?

    Yes we can deliver or collect on Sunday's exactly the same as any other day of the week.
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  14. Can you deliver and set up?

    Yes, we can deliver, set up and collect all of your hired equipment provided you are within our delivery area. Please bear in mind these are chargeable services. Charges are determined on the distance to your location, ease of access and the type of equipment you are hiring. When setting up out team will tape down any nessessary cables so that everything is safe and tidy. Our delivery teams pride themselves in a job well done. You can also request us not to set up your hire equipment and just pay for a doorstep drop off delivery.
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  15. Can we collect the equipment from you, and will it fit into my car?

    Yes you can collect the equipment from us if you wish, and we will be able to advise you at the time of booking whether the equipment you wish to hire will fit into your vehicle. Just tell us the make and model of your vehicle.
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  16. Can I hire for longer than the normal hire period?

    Yes, you can hire for any length of time you wish, although 24 hours during week days, or over the weekend is the minimum. Please call us for a quotation for hire periods of longer than this.
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  17. How long is the normal hire period as per the prices on the website?

    The normal hire period is 24 hours and the prices shown on our website are for this period, although where possible if your hire is at the weekend, and equipment allowing, we can extend this so that you can collect on Friday & return on Monday. If you are having your equipment delivered for a weekend hire we can arrange this to be done on the day of your event and have it collected the following day. We may be able to deliver a day earlier or collect a day later subject to delivery/collection slot availability for an additional charge. You can also hire on a weekly basis if you wish. Please call us to ask for a quote.
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Delivery, Collection & Setup Service

Take the hard work out of it....

Contact Us Now For Details

Phone: 020 8449 6711

Email: Michelle@discoequipmenthire.co.uk

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